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Disaster Supplemental Nutrition Assistance Program (DSNAP)
DSNAP - Hurricane Ida - Phase 2
The Louisiana Department of Children and Family Services (DCFS) received federal approval to begin virtual Disaster Supplemental Nutrition Assistance Program (DSNAP) operations in 25 parishes severely affected by Hurricane Ida.
|September 27 - October 2|
|Ascension, Assumption, Iberville, Jefferson, Livingston, Plaquemines, St. Helena, St Martin (only lower St. Martin parish ZIP codes 70339 and 70380), St. Mary, Tangipahoa|
|October 4 - October 9|
|Lafourche, St. Charles, St. James, St. John the Baptist, Terrebonne|
|Phase 1 - COMPLETED|
|September 20 - 25|
|East Baton Rouge, East Feliciana, Iberia, Orleans, Pointe Coupee, St. Bernard, St. Tammany, Washington, West Baton Rouge, West Feliciana</span?|
How to Apply
On their designated day, residents will call the LAHelpU Customer Service Center at 1-888-524-3578 between the hours of 7:30 a.m. and 6:00 p.m. Translation services are available for individuals whose primary language is not English.
Applicants must select the following menu options during the call:
- 1st Option - Select Language
- 2nd Option - Press 6
- 3rd Option - Press 1
When residents call to apply and be interviewed for DSNAP, a worker will:
- Verify the applicant’s identity and residency.
- Obtain information about income, resources and disaster-related expenses.
Most applicants will be told on the phone immediately after completing their application and interview whether they have been approved to receive DSNAP and, if so, the amount of benefits they will receive. Applicants will also receive a letter by mail, confirming the eligibility decision made on their application.
Residents are encouraged, but not required, to take the following steps before calling to apply for DSNAP:
Pre-register Online First
Step-by-step instructions for this can be found on the DSNAP pre-registration page.
Pre-registration is not the same as applying over the phone. All residents must call to apply and interview for benefits in order to be considered.
Residents who pre-registered or applied for DSNAP anytime since March 2020, do not need to pre-register again.
Information provided during pre-registration facilitates the application process.
Download the LA Wallet mobile app
- LA Wallet can quickly verify applicants' identity and residency.
- Click here for information on the app, including download links.
Applicants may name an Authorized Representative (AR) to apply for DSNAP benefits on their behalf. The head of household must authorize the person to serve as AR on their behalf, and the worker will need to speak to the head of household to confirm that they agree for the AR to speak on their behalf.
Elderly (age 60 and older) and disabled applicants who cannot complete the phone application process can apply at their local DCFS office by appointment only.
- VRS allows people who are deaf or hard of hearing to communicate with others through the use of American Sign Language (ASL).
- IP Relay allows individuals to make text-based Relay calls using a computer, smartphone, personal digital assistant (PDA), smartphone or any other Internet-capable device.
- Go to the Louisiana Relay website for service information.
Residents should call the LAHelpU Customer Service Center to apply and be interviewed for DSNAP on their designated day (according to the first letter of their last name) or on the A-Z days, which are open to all residents in the approved parishes for each phase.
|Parishes: Ascension, Assumption, Iberville, Jefferson, Livingston, Plaquemines, St. Helena, St Martin ZIP codes 70339 & 70380, St. Mary, Tangipahoa|
|Parishes: Lafourche, St. Charles, St. James, St. John the Baptist, Terrebonne|
|Phase 1 - COMPLETED|
|Parishes: East Baton Rouge, East Feliciana, Iberia, Orleans, Pointe Coupee, St. Bernard, St. Tammany, Washington, West Baton Rouge, West Feliciana|
Hurricane Ida DSNAP Application Flyers
SNAP Recipient Eligibility
SNAP recipients are not eligible for DSNAP benefits. However, individuals who began receiving SNAP benefits after the storm can apply .
- Residents who received SNAP benefits in September 2021 ARE NOT eligible.
- The latest information about SNAP benefits can be found at www.dcfs.la.gov/page/snap-updates.