Help us protect Louisiana's children. Report Child Abuse & Neglect: 1-855-4LA-KIDS (1-855-452-5437) toll-free, 24 hours a day, seven days a week

Statewide Computer System Issues

DCFS is still recovering from statewide computer issues connected with the November 18 attempted ransomware attacks, which affected the department's computer systems, email, internet and toll-free lines.

- Reporting Child Abuse and Neglect: The child abuse and neglect toll-free hotline is available, but staff is still experiencing technical difficulties in accepting reports. Please be patient and know that you may experience extended delays until the technical issues are resolved. If you're not able to get through and it's an emergency, please call 9-1-1 or your local law enforcement agency.

- The CAFE Customer Portal remains affected by computer issues. The outage should not affect the ability to use SNAP Electronic Benefits Transfer (EBT) cards for purchases.

- For child support clients, we are working to resolve the issues affecting our payment system. Based on what we know now, we expect that computer issues may delay child support payments for at least one day. We are working with state partners to limit any further delays.

We will provide further information as it becomes available.

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DCFS By The Numbers

For September 2019

SNAP
(FOOD STAMPS)

375,386

Households

CHILD
SUPPORT

$36,485,471

Collected

CHILD ABUSE
CASES

1,743

Investigations

FOSTER
CHILDREN

4,199

Children Served

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