Help us protect Louisiana's children. Report Child Abuse & Neglect: 1-855-4LA-KIDS (1-855-452-5437) toll-free, 24 hours a day, seven days a week
What You Need to Know Before Visiting a DCFS Office
DCFS offices are open to the public with an increased capacity restriction of 50%, including office lobbies, starting Friday, June 5, 2020. This is in an effort to continue to mitigate further spread of the coronavirus and maintain safety for visitors and staff.
Visitors to DCFS offices should be prepared to answer some screening questions and have their temperature checked at the door, to wear a mask or face covering at all times while in the building, and to be asked to return at a later date if showing any symptoms of COVID-19, the illness caused by the coronavirus. Visitors also should be prepared to wait outside the office, while maintaining the recommended 6 feet of social distancing between people, or in their vehicles if the office’s capacity has already been reached.
To reduce potential wait times, DCFS encourages clients and applicants to continue to access services electronically or by phone whenever possible, as follows:
- To report child abuse, call Louisiana’s child abuse hotline at 1-855-4LA-KIDS (1-855-452-5437), or for mandatory reporters, visit dcfs.la.gov/mandatedreporters.
- To access SNAP, FITAP, KCSP or Child Support, apply online via the CAFÉ Self-Service Portal (dcfs.la.gov/cafe) or get information about the services online at www.dcfs.la.gov/page/family-support or by calling the LAHelpU Customer Service Center at 1-888-LA-HELP-U (1-888-524-3578).
- SNAP recipients and applicants can access frequently-asked questions at http://www.dcfs.louisiana.gov/page/snap-covid19-response-faqs.
- Child support clients will find FAQs at http://www.dcfs.louisiana.gov/page/185.
Amid the ongoing public health crisis, Louisiana has been approved for the new Pandemic Electronic Benefit Transfer (P-EBT) program. This program will provide extra help buying groceries for the families of the more than 600,000 children who normally receive free and reduced-price meals at school.
The Supplemental Nutrition Assistance Program (SNAP) provides monthly benefits that help eligible low-income households buy the food they need for good health. For most households, SNAP funds account for only a portion of their food budgets; they must also use their own funds to buy enough food to last throughout the month.
Louisiana Moves into Phase 2 Reopening
Gov. John Bel Edwards issued an order moving Louisiana into Phase 2 of reopening starting Friday, June 5, 2020, while cautioning members of the public and businesses to continue to take mitigation measures to prevent further spread of COVID-19.
The order follows the White House plan for Opening Up America Again. Major changes include allowing churches, places of worship and many more businesses to operate at 50 percent capacity with social distancing, masks for public-facing employees and increased sanitization. More Info
Coronaviruses are a large family of viruses, some causing illness in people and others that circulate among animals, including camels, cats and bats. Rarely, animal coronaviruses can evolve and infect people and then spread between people such as has been seen with recent outbreaks of MERS and SARS.
This is a rapidly evolving situation. Information will be updated on the Louisiana Department of Health's coronavirus response webpage as it becomes available.
Questions about Coronavirus?
- Call The Louisiana 211 Statewide Network by dialing 211. The network is available to accept calls 24 hours a day.
The Louisiana 211 Statewide Network provides multilingual services as well as information for people who are hearing impaired.
- Text the keyword LACOVID to 898-211 to receive text messages about the outbreak as the information becomes available.
Stress, Anxiety, and Emotional Support During Emergencies
Feeling stressed, anxious or depressed is common among human service clients, staff, and children during emergencies. The Disaster Distress Helpline is a 24/7, 365-day-a-year national hotline that provides immediate crisis counseling for people who are experiencing emotional distress related to any emergency. This toll-free, multilingual, and confidential crisis support service is available to all residents in the U.S. and its territories.
- Call (800) 985-5990
- Text TalkWithUs to 66746
- Visit http://disasterdistress.samhsa.gov
- Like Disaster Distress Helpline on Facebook
- Follow Disaster Distress on Twitter
|TTY for Deaf / Hearing Impaired:
Text Hablanos to 66746