Help us protect Louisiana's children. Report Child Abuse & Neglect: 1-855-4LA-KIDS (1-855-452-5437) toll-free, 24 hours a day, seven days a week
LAHelpU Customer Service Center Information
| Regular Hours of Operation | |
|---|---|
| Monday - Friday (except state holidays, official office closures) | 7:30 am - 6:00 pm |
| Additional Information (DCFS Emergency/Disaster Closures) | |
To Contact the LAHelpU Customer Service Center
Call LAHelpU Customer Service Center at (888) 524-3578.
- SNAP
- To speak with a customer service representative about SNAP, select your language, then press these numbers as prompted: 3-2-1-3-6.
- Tip: Don't press all five numbers at once. Wait for the prompts. When asked to make a selection the first time, press the number for your language. At the second prompt press 3. At the third prompt press 2. At the next prompt, press 1. Then press 3. Finally, press 6.
Email LAHelpU at LAHelpU.DCFS@la.gov or fax to (225) 663-3164.
- Include your name as it appears in our records, all of your contact information, your date of birth and the last four digits of your Social Security number. If faxing or mailing, include this information on each page. To help expedite your case, you should use a descriptive subject line and briefly explain your reason for writing.
- If you are an existing SNAP client, include your Case ID (the shorter number on the front of your EBT card).
- Staff respond as quickly as possible but receive many more requests than they can respond to in a day. Please allow at least 3 or 4 business days for a response.
To reduce potential wait times, DCFS encourages clients and applicants to continue to access services electronically or by phone whenever possible, as follows:
- To report child abuse, call Louisiana’s child abuse hotline at 1-855-4LA-KIDS (1-855-452-5437), or for mandatory reporters, visit dcfs.la.gov/mandatedreporters.
- To access SNAP, FITAP, KCSP or Child Support, apply online via the CAFÉ Self-Service Portal (dcfs.la.gov/cafe) or get information about the services online at www.dcfs.la.gov/page/family-support or by calling the LAHelpU Customer Service Center at 1-888-LA-HELP-U (1-888-524-3578).
- SNAP recipients and applicants can access frequently-asked questions at http://www.dcfs.louisiana.gov/page/snap-covid19-response-faqs.
- Child support clients will find FAQs at http://www.dcfs.louisiana.gov/page/185.