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SNAP Replacement Benefits FAQs

SNAP Replacement Benefits - Hurricane Zeta
  • SNAP Recipients in 6 parishes impacted by Hurricane Zeta will receive automatic replacement benefits due to widespread power outages:
  • Jefferson, Orleans, Plaquemines, St. Bernard, St. Charles and St. Tammany
  • These recipients will receive 25% of their regular monthly allotment as replacements.
  • The benefits will be automatically loaded onto recipients’ SNAP EBT cards on Saturday, November 7th.
  • SNAP recipients in other parishes who lost food purchased with SNAP benefits due to a power outage of 24 straight hours or more can request replacement benefits by submitting a completed and signed SNAP 38 form to DCFS. The deadline for requesting replacements due to Hurricane Zeta is Monday, Nov. 9, 2020.

SNAP Logo

What help is available if I lose food because of a disaster?

  • In the event of a disaster, DCFS can authorize SNAP replacement benefits if the household loses food purchased with SNAP benefits. If the food loss is due to a power outage, the power must have been out for a minimum of 24 consecutive hours. DCFS works with the Louisiana Public Service Commission to obtain reports of specific areas of power outages. If DCFS cannot verify a household's power outage through these reports, SNAP recipients may be asked for verification of their power loss.

How much will I receive in replacement benefits?

  • The value of the replacement benefit shall be an amount equal to the value of the lost food purchased with SNAP benefits, up to the maximum of one month of the household's SNAP benefits. If eligible, the replacement benefits are added to the SNAP household's regular EBT card.

How do I apply for replacement benefits?

Two ways to apply:

  • Online
  • Mail or Fax
  • Download a SNAP 38 Form

    — English
    — Spanish
    — Vietnamese

  • Submit completed form

    — By mail: to DPC, P. O. Box 260031, Baton Rouge, LA 70826-9918
    — By fax: (225) 663-3164
    — In person: At your local DCFS office

After confirming the length of power outages in your area with the Louisiana Public Service Commission, DCFS will determine your eligibility for replacement benefits. If caseworkers need additional information they will contact you. If replacements are warranted, DCFS expects to issue benefits to your account within 10 days. You will not receive correspondence from DCFS about this request.

How do I get answers to additonal questions?


 SNAP Nondiscrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Ave. SW, Washington, D.C. 20250-9410;
  2. Fax: (202) 690-7442; or
  3. Email: program.intake@usda.gov.

This institution is an equal opportunity provider.